November 16th 9.30am to 2.30pm at Arana Leagues Club.
Empathetic customer service involves putting oneself in the customer’s shoes and understanding their needs and emotions. It requires active listening, patience, and a willingness to go above and beyond to address the customer’s concerns – whilst still honouring your own emotional boundaries.
Empathy Training for employees to provide empathetic customer service can be a game-changer for a business. It not only improves customer satisfaction but also creates a culture of compassion and understanding within the company.
Join us for an interactive day of learning and self reflection where you will learn WHAT healthy empathy is, WHY it matters to you, your customers and your business and HOW to effectively practice healthy empathy.
This workshop is for customer service professionals ready to self reflect and come together to practice growth to demonstrate greater healthy empathy for themselves and their customers.
Please book via Humanitix link – https://events.humanitix.com/empathetic-teams. Use the code HILLS to receive a 20% discount.
To learn more about Leanne Butterworth and Empathy First – please visit www.empathyfirst.com.au Including her TEDx talk – Healthy Empathy can save lives – including yours – https://www.youtube.com/watch?v=1oOYAilAluE